FAQ

1 Q: Where is your factory ?
A:Our factory located in Heqing Town,Pudong New Area,Shanghai,China. Near to Pudong Air Port.
2 Q: What are your main products?
A: Our main products are hot cold bags,ceramic beads hot massage pack, gel beads hot therapy pack, hot cold therapy pack for shoulder, baby bottle warmer, cool gel massage scarf, magic gel ice scarf wine cooler, magic-boxes wine cooler, pocket wine cooler, pet mat, cool gel mat, gel eye mask, disposable instant cold pack, cooling gel patch, pain relieving patch,
3 Q: What is your production capability?
A: 200000 piece one month.
4 Q:What is your MOQ for customerized packing goods?
A:Depend on stocks and customer request.
5 Q: How long is the delivery time of your goods? Where is the loading port?
A: 30~35days after 30% T/T deposit received and all packing details confirmed. Loading port: Ningbo or Shanghai,others place in China according clients' requirement. 
6 Q:What is your payment term?
A:30% deposit by T/T in advance,70% balance before shipment after passing quality inspection
7 Q:Which kinds of certificates do you have for your products?
A: TUV-CE,US-FDA,TUV-ISO13485,TUV-ISO9001
8 Q: How can we get a sample to check your quality?
A:After you pay the freight cost, the samples will be ready for delivery within 7 days. The samples will be sent to you by express and arrive within 3-4days. You can use your own A/C or prepay us if no A/C by express.
9 Q:Company strength specific performance?
A:Experienced and Professional R&D Team, Excellent Sales Team, Advance equipment, Strong Production Capacity,
10 Q: What are the advantages with peers?
A:Sincerity Service, Industry Chain suppliers, Multi-Language service, Experienced and Professional R&D Team, Product Variety, Strong Production Capacity, High quality with reasonable price, OEM service, Independent intellectual property right